Refund policy

Returns & Refund Policy – GoPolished

Last updated: 24/04/2026

 

 Important Information

  • 14-day return window

  • Refund processing: 5–7 business days

  • No restocking fees (except refused/unclaimed orders)

  • Return shipping costs are the customer’s responsibility

 

 Our Promise

At GoPolished, we’re all about making your experience smooth and stress-free. If something isn’t right, we’re here to help — quickly and fairly.

Please read the policy below to understand how returns and refunds work.

 

Return Conditions

To be eligible for a return:

  • You must contact us within 14 days of delivery

  • The item must be unused and in original condition

  • The product must be in its original packaging

  • All included items (tools, accessories) must be returned

Non-Returnable Items

Due to hygiene reasons, we do not accept returns on:

  • Used press-on nails

  • Opened nail products (glue, remover, oil, etc.)

  • Personal care items

  • Any used or damaged items not caused by us

 


Return Process

To start a return, email us at:

 📧 gopolished@gopolished.com

Include:

  • Your order number (e.g. #1234)

  • The email used for your order

Once approved, we will send you the correct return address.
 ⚠️ Do not return items to the address on the package — they will not be accepted.

Refund Options

1. Refund to Original Payment Method

  • Item must be returned and inspected

  • Refund processed within 5–7 business days after approval

  • Return shipping costs are paid by the customer

 

2. Store Credit (Recommended 💅)

  • Get 120% of your item value as store credit

  • Issued immediately after return is approved

  • Perfect if you want to try another set

 

3. Replacement (Damaged or Incorrect Items)

  • No need to return the item

  • Just send us photos of the issue

  • We’ll send a replacement free of charge

 

Return Shipping

  • Customers are responsible for return shipping costs

  • We strongly recommend using tracked shipping

  • We are not responsible for lost returns

 

Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 14 days, and we’ll fix it fast.

✔ Free replacement
 ✔ No extra cost
 ✔ No return needed in most cases

 

Unclaimed / Refused Orders

If a package is:

  • Not collected

  • Refused upon delivery

We offer:

  • 75% refund of the order value

  • Or free reshipment (if requested within 15 days)

 

Processing Time

  • Refunds: 5–7 business days after approval

  • Exchanges/Replacements: shipped as soon as confirmed

 

Need Help?

📧 Email: gopolished@gopolished.com
 🕒 Response time: usually within 24 hours

Final Notes

By placing an order with GoPolished, you agree to this Returns & Refund Policy.

We may update this policy at any time — please check this page for the latest version.

 

Thank you for choosing GoPolished — we’ve got you covered.